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Consultancy Services Testimonials

“We have hired the service of Lucille to settle a complete quality system from scratch in our company and achieve BRC certification. Lucille is a real professional with a practical and efficient approach well recognized by our team. She was really dedicated to the mission and its success through pushing and motivating all actors to achieve a common goal. The real plus is that she has trained and mentored our staff so that we could run and maintain our system and certification on our own with a minimum input from consulting help in the future. Coming from none-food industry, starting a new product with a new process, we have achieved a A grade BRC thanks to her support and advices. I can just highly recommend Lucille.”

Amélie Cavelier, European Operations Director, Sylvan Bio

“We hired the services of HAND in HAND to help set up our vegetable brining and kettle-ready operations. Our customer’s have commented on the improvement in the quality of our products. We are proud to receive such positive feedback. With management and staff trained, we are now equipped to expand our customer base. We have found the service to be friendly and professional in approach.”

Jim Kelk, Fountain Foods, Upwell, Cambridgeshire

“We recently engaged the service of Hand in Hand to help us with our BRC audit non-conformances. One of our customers, who had similar issues, advised us to seek the services of Hand in Hand. We found her advice regarding the audit non-conformances was invaluable. She recommended several actions to adopt, which we did and needless to say, our BRC non-conformance action plan sailed through without any problems. Her knowledge and skills regarding all the technical issues encountered within the food industry were boundless. Needless to say we have no hesitation in employing such services again to help us maintain the standards required by the BRC and would definitely recommend her services.”

Bruce Martin, QA/Technical Manager, QFV Ltd

“Lucille was well respected by company staff. Her commitment to the company was exemplary. She always went the ‘extra mile’ – to meet the company and its customers needs. I have no hesitation in recommending Lucille Sheppard to you.”

Phillip Kitchen, Director of Technical Services, Harrington Food Group

“This lady starts and finishes every task put in her way. She has taught me the lesson of “don’t give up” and how important good working relationships are. I asked Lucille probably too many questions, as to Why? How? and What For? But she was always willing to share with me her knowledge and give me the time required to fully understand.”

John Slack, Operations Manager, MBMG

“We hired the services of HAND IN HAND to assist us in upgrading our quality management systems for our farm and supporting Pack House. We found the team very easy to work with and together we improved our systems and along the way learned how to maintain our own system going forward which has put us in a much stronger position to ensure compliance with our customer and regulatory needs.”

Charlotte Bratley R Bratley (Quandring) Ltd

“We employed the services of Hand in Hand to help install our QMS as BRC was new to the business. We were really pleased with the level of support and quality of the documents Lucille helped us to install. With her help we were able to install and maintain the QMS and stand on our own two feet with the BRC audit after one year however she continues to be a great support, offering advice and training as and when we need. Would recommend Lucille and her services to anybody who asks.”

Elizabeth Creed Abrey Farms Ltd

“Acting upon a recommendation from University of Lincoln Academy at Holbeach we engaged Lucille to steer us through an upcoming BRC audit, as our previous consultant was no longer available. Working very closely, and for very long hours, with myself we passed the audit with a 60% reduction in non-conformances from the previous audit. In addition to this, the skills and knowledge Lucille imparted to us have left us in a much stronger position where we envisage even fewer non-comformances next time with the gold standard of a zero score a realistic target. Lucille has provided further support and training, our newly formed HACCP team has gone from, in some cases, having zero knowledge of HACCP to having a Level 3 qualification, and without a single failure on the course. Lucille brought immense experience and knowledge to the role she performed for us, as well as a dedication to the cause beyond that expected of an external advisor. I would have no hesitation in recommending her services.”

Matthew Owen, Warehouse & Quality Manager, Freshlinc Ltd

“It needs to be noted that our success is primarily down to yourself. Your professionalism and attention to detail was second to none and without this I am sure we wouldn’t have been successful. I was listening in on both days and you too must be very proud of some of the comments the auditors made about your systems and procedures, so a very big well done to you.
Thank you once again and I will not hesitate to recommend you to people I meet”

Mike Fielden Managing Director Suffolk Produce Ltd

“Motivated, passionate and incredibly hardworking, Lucille mentored us through the entire creation of a BRC standard factory from a standing start. I cannot fault her unrelenting focus and excellent mentoring skills and it is a huge credit to her that we gained our BRC Global Standard for Food Safety Issue 7 with only two minor non conformities (AA) in our first audit.”

Annie Rogers – Quality and Market Development Manager, Suffolk Produce Ltd